By accessing and using the Viora Luxe website, you accept and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

Viora Luxe is an independent retailer specializing in authentic luxury bags from renowned brands including Coach, Michael Kors, Longchamp, Marc Jacobs, and Tory Burch. We source our products from trusted vendors worldwide. Viora Luxe is not an official partner, authorized dealer, or collaborator with these brands.

We strive to provide accurate product descriptions, images, and pricing. However:

• Product images are for illustrative purposes and may vary slightly from the actual product
• We reserve the right to correct any errors in pricing or product information
• All products are authentic and sourced from trusted vendors
• Product availability is subject to change

When you place an order:

• You agree to provide accurate and complete information
• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Payment must be received before order processing
• For bank transfers, order processing begins after payment verification

All prices are displayed in USD and are subject to change without notice. Prices do not include shipping costs, taxes, or duties, which will be calculated at checkout. We reserve the right to correct pricing errors even after an order has been placed.

Shipping terms:

• Estimated delivery times are provided as guidelines and are not guaranteed
• International orders: 12-26 days
• United States orders: 3-6 days
• Delivery times may vary due to customs, weather, or other factors beyond our control
• You are responsible for providing accurate shipping addresses

Return policy:

• Returns are accepted within 45 days of purchase
• Items must be unused, in original packaging, with tags attached
• Duties and taxes are non-refundable
• Return shipping costs are the responsibility of the customer unless the item is defective
• Refunds will be processed to the original payment method within 7-14 business days

We accept:

• Bank Transfer: Manual bank transfer to our Meezan Bank account. Payment proof must be uploaded during checkout.
• Cash on Delivery: Available only for orders within Karachi, Pakistan.

For bank transfers, orders will be processed after payment verification. You may be required to provide additional documentation for verification purposes.

All content on this website, including text, graphics, logos, images, and software, is the property of Viora Luxe or its content suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

If you create an account:

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to notify us immediately of any unauthorized access
• You are responsible for all activities that occur under your account
• We reserve the right to suspend or terminate accounts that violate these terms

To the fullest extent permitted by law, Viora Luxe shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

You agree to indemnify and hold harmless Viora Luxe, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our website or violation of these terms.

These Terms & Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes acceptance of the modified terms.

For questions about these Terms & Conditions, please contact us:

Email: thevioraluxe@gmail.com
Phone: +92-309-2100-388
Address: Viora Luxe, Karachi, Pakistan