Yes, absolutely! At Viora Luxe, we deal exclusively with 100% authentic and original luxury bags. We carefully curate our collection from trusted vendors worldwide, ensuring every product meets our strict quality standards. All products are verified for authenticity before being added to our inventory.
Note: Viora Luxe is an independent retailer and not an official partner or collaborator with the brands we sell. However, all products are authentic and sourced from trusted vendors.
Delivery times vary by location:
Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. You'll receive tracking information once your order ships.
We accept the following payment methods:
For bank transfers, orders will be processed after payment verification. You may be required to provide additional documentation.
Once your order ships, you'll receive a tracking number via email. You can also track your order using our Order Tracking page by entering your order number. For international orders, tracking may be available through the carrier's website.
We specialize in authentic luxury bags from renowned brands including Coach, Michael Kors, Longchamp, Marc Jacobs, Tory Burch, and Kurt Geiger London. All products are carefully curated from trusted vendors worldwide, ensuring quality and authenticity.
No, you can shop as a guest! However, creating an account allows you to track your order history, save items to your wishlist, compare products, enjoy faster checkout for future orders, and receive exclusive offers and updates.
Product availability is displayed on each product page. If a product shows "Out of stock," it's currently unavailable. You can sign up for email notifications to be alerted when out-of-stock items become available again.
Yes! We provide detailed size guides for our products. You can access the size guide on product pages or use our Size Guide tool to find the perfect fit. If you need assistance choosing the right size, feel free to contact our customer service team.
We offer a 48-hour checking warranty (as per Sunnah) on all purchases. Returns/exchanges are valid within 48 hours of delivery. Products must be in brand-new condition with intact company seals. For detailed information, please visit our Return & Exchange Policy page.
To request a return or exchange:
Orders can be cancelled or modified before they are shipped. Once an order has been processed and shipped, it cannot be cancelled. If you need to cancel or modify your order, please contact us immediately via WhatsApp or email with your order number. We'll do our best to accommodate your request.
Returns are valid within 48 hours of delivery. The product and packaging must be in the same brand-new condition as delivered. Company seals must remain intact. Damaged products or broken seals will not be accepted. Items must be unused and in original condition with all tags attached.
Yes! You can save items to your wishlist by clicking the heart icon on any product. You can access your wishlist anytime from your account or the header menu. Items in your wishlist will remain saved until you remove them or add them to your cart.
Once we receive and inspect your returned item, refunds will be processed within 7-14 business days. The refund will be issued to the original payment method. Please note that duties and taxes are non-refundable, and return shipping costs are deducted from refund (unless item is defective).
If you haven't received all items from your order, please contact us immediately via WhatsApp or email with your order number. We'll investigate the issue and ensure all items are shipped to you. In some cases, items may be shipped separately, and you'll receive tracking information for each shipment.
If you receive incorrect or defective items, please contact us immediately within 48 hours of delivery. We'll arrange for a replacement or full refund at no cost to you. Please provide photos of the issue and your order number. Our customer service team will handle your case promptly.
If the size or color you want is not available, you can sign up for email notifications to be alerted when it becomes available. Alternatively, contact us via WhatsApp or email, and we'll check if we can source the item for you or suggest similar alternatives from our collection.
Shipping costs vary based on your location and order size. Shipping charges are calculated at checkout. For international orders, customs duties and taxes may apply and are the responsibility of the customer. We recommend checking with your local customs office for applicable fees.
We're here to help! Contact us via:
Our customer service team is available to assist you with any questions or concerns. We typically respond within 24 hours.
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